Transportation Claims Professional

6 days ago


Phoenix, Arizona, United States Swift Transportation Full time

About Our Company

Skip to Job Responsibilities: What you will do

At Swift Transportation, we value our people as our greatest asset. We strive to be the best and give our best every day. As a Claims Service Examiner, you will play an essential role in helping us achieve our objectives.

In this role, you will work with our claims handling team to answer department inbound claims calls and gather pertinent information to initiate or create a claim. You will also have the authority to assign outside vendors up to $2,500 for services, determine the proper company and coverage on all claims, review and handle highly complex incoming claims calls and escalated claims issues, and follow up to ensure claims processes are appropriately carried out by various parties.

Key Responsibilities

  • Answer department inbound claims calls and gather pertinent information to initiate or create a claim
  • Work closely with internal and external contacts to respond to various aspects of the claim
  • Determine the proper company and coverage on all claims
  • Review and handle highly complex incoming claims calls and escalated claims issues
  • Follow up to ensure claims processes are appropriately carried out by various parties

Requirements

  • 1+ years' experience in customer service and/or insurance/claims background required
  • Associate's degree or equivalent combination of education and/or experience required
  • Must be able to multi-task and handle high call volumes
  • Must be able to make timely commitments and follow through on commitments made

Benefits

  • Competitive starting salary: $18-$25 hourly, depending on experience
  • Potential bonus pay based on company performance
  • Opportunities to volunteer and give back to local communities
  • Comprehensive Benefits Package including 401(K), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Paid Time Off, Employee Stock Purchase Plan, Flexible Spending Account, Pet Insurance, Wellness Program, Paid Training


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