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Client Project Coordinator

2 months ago

Tulsa, Oklahoma, United States Visamiddleeast Full time

Client Delivery Analyst

Sales & Business Development

Full-time

Company Overview

As a leader in digital payment solutions, Visa's mission is to connect the globe through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to flourish. Our advanced global processing network, VisaNet, ensures secure transactions worldwide, capable of handling over 65,000 transaction messages per second. Our commitment to innovation propels the rapid growth of connected commerce across all devices, driving the vision of a cashless future for everyone, everywhere. As we transition from analog to digital, Visa leverages our brand, products, people, network, and scale to redefine the future of commerce.

At Visa, your unique perspective is valued. Joining our team offers you the chance to make a global impact, invest in your professional development, and be part of an inclusive and diverse workplace. We are a global team of innovators, disruptors, and risk-takers dedicated to driving economic growth, advancing the industry, and performing meaningful work that enhances financial literacy and digital commerce for millions of underserved consumers.

Job Responsibilities

The Client Delivery Analyst will oversee project support for the implementation and integration of both new and existing clients. This role involves collaborating with Sales Engineering and Implementation consultants while also providing external support to merchants and partners in executing project implementation plans. Key responsibilities include:

  • Facilitating an optimal project integration experience with the CyberSource and Visa platforms.
  • Working closely with regional sales teams, internal operational teams, consultants, and product teams to ensure successful project outcomes.
  • Managing the project lifecycle for client implementations, including project planning, estimation, expectation management, communication, risk management, and status reporting.
  • Ensuring the successful implementation, deployment, and launch of new clients utilizing CyberSource services, contributing to revenue growth.
  • Driving the implementation and service delivery for tier 2-3 clients using industry-standard methodologies.
  • Maintaining up-to-date knowledge of project management processes and best practices to ensure continuous service evolution.
  • Collaborating with the Client Delivery Manager to enhance the Client Delivery methodology and processes.
  • Providing regular insights and updates on project performance, risks, and client launch timelines.
  • Partnering with Sales Engineering and Technical delivery teams to support presales and implementation activities.

Qualifications

  • University degree or equivalent experience.
  • Strong analytical and numerical skills.
  • Demonstrable experience in Technology, SaaS, Payments, or eCommerce industries.
  • Proficient in project methodologies and client-facing interactions.
  • Understanding of the SaaS technology landscape, particularly in eCommerce and payments.
  • Ability to address multi-lingual needs across regions.
  • Excellent communication and visualization skills.
  • Comfortable in a digitally enabled environment.
  • Proficient in Microsoft Excel, PowerPoint, and project management software.
  • Strong organizational and interpersonal skills.
  • Genuine interest in technology and the eCommerce sector.

Additional Information

CyberSource operates as a wholly owned subsidiary of Visa Inc.