Dining Experience Coordinator

3 days ago


Fremont, California, United States Skillet'z Cafe Full time

At Skillet'z Cafe, we are seeking a welcoming and organized Host/Hostess/Cashier to join our team. As the first point of contact for our guests, you will play a vital role in creating a positive dining experience by providing exceptional customer service, managing table seating, and handling guest payments.

Key Responsibilities:
  • Greet guests with a warm smile and provide outstanding customer service
  • Manage the waitlist during peak hours and coordinate seating arrangements efficiently
  • Escort guests to their tables and present menus
  • Handle takeout orders and ensure accurate packaging and prompt delivery to customers
  • Process payments for dine-in and takeout guests, handling cash or card transactions accurately
  • Answer phone calls, manage reservations, and respond to guest inquiries about menu items or restaurant policies
  • Maintain a clean and organized host/hostess station and entryway
  • Ensure guests have a positive experience from entry to exit, addressing any immediate needs or concerns
  • Collaborate with servers and other team members to ensure smooth service flow
  • Uphold Skillet'z Cafe standards for food safety, sanitation, and guest service

We offer a competitive salary range of $30,000 - $45,000 per year, depending on experience.

Requirements:
• Previous experience in a customer service or host/hostess role preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to manage multiple tasks at once
• Ability to remain calm and friendly under pressure, especially during busy periods
• Attention to detail for accurate order-taking and payment processing
• Ability to stand and walk for extended periods
• Flexible availability, including weekends and holidays
• Positive attitude and a team player mindset



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