Guest Service Ambassador

7 days ago


Half Moon Bay, California, United States Pacifica Hotels Full time
Pacifica Hotels Guest Service Representative

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Half Moon Bay Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Adhere to Pacifica's Pure Stay guidelines to maintain a safe and healthy environment for our guests and team members.
  • Utilize proper protective equipment (PPE) as required and follow property-specific guidelines.
  • Provide personalized service to hotel guests, maintaining a friendly and courteous demeanor at all times.
  • Communicate effectively with guests and fellow team members to ensure seamless service delivery.
  • Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Manage cash and credit transactions, maintaining complete responsibility for personal bank as specified by hotel policy.
  • Process guest mail, messages, and faxes, ensuring timely and efficient delivery.
  • Contribute to and maintain established information and communication sources, enhancing department communications and operations.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
What We Offer:
  • Competitive hourly rate of $18-$19, depending on experience.
  • Medical, dental, and vision insurance.
  • 401k plan.
  • Vacation and sick leave.
  • Team Member Travel Program, offering exclusive rates and perks for rest and relaxation.


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