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Clinical Intake Specialist
2 months ago
Position Overview:
This full-time role (80 hours biweekly) involves evening shifts from 3 pm to 11 pm, including every other weekend and rotating holidays.
Key Responsibilities:
- Conduct initial evaluations and assessments, providing clinical supervision and facilitating the admissions process.
- Serve as a knowledgeable resource regarding both internal and external services.
- Manage security and patient behavioral situations, offering crisis intervention support.
- Prioritize service requests based on urgency and document all interactions using computerized systems.
- Maintain an understanding of insurance and managed care processes, completing necessary pre-certifications and authorizations.
- Utilize structured interview techniques to perform comprehensive clinical assessments, documenting findings with approved evaluation forms.
- Assess and determine the appropriate level of care based on client history, psychosocial factors, and clinical presentation.
- Guide clients and their families in completing required documentation and provide necessary witness signatures.
- Collaborate with program staff to ensure smooth transitions for clients into appropriate programs, including participation in necessary conference calls.
- Engage with clients and families while respecting confidentiality and being sensitive to their emotional states.
- Assist licensed practitioners with initial patient assessments, including dictation of assessment activities.
- Complete all documentation required for treatment authorization by third-party payers.
- Facilitate referrals to other levels of care or services as needed.
- Coordinate care with other providers or agencies involved in the patient’s treatment.
- Support counselors in problem-solving to navigate challenging situations.
- Stay informed about community resources and provide relevant information to clients.
- Act as the first point of contact for internal emergencies and administrative issues, directing concerns to appropriate staff.
- Conduct security rounds and maintain awareness of campus safety issues.
- Understand and apply WellSpan Philhaven's admission criteria and mental health legal requirements.
- Maintain knowledge of behavioral management techniques and assist during behavioral emergencies.
- Complete training as a designated Mental Health Delegate for involuntary commitments as necessary.
- Provide telephone crisis services when primary counselors are unavailable.
- Perform security and safety duties in accordance with established guidelines.
Qualifications:
- Master's Degree required.
- Minimum of 2 years of experience in psychology, social work, or a related field.
Driver's License Requirement:
A valid driver's license in the current state of residence is required, with a driving record that meets WellSpan Risk Management standards.
Essential Skills:
- Strong interpersonal skills, both verbal and listening, to effectively manage patient interactions.
- Ability to provide counsel on sensitive matters and act in a public relations capacity.
- Analytical skills to determine appropriate responses to crisis situations.
- Visual acuity to review and prepare documentation and observe patient behavior.
- Knowledge of patient care across all age groups, considering the unique needs of each demographic.
We value your uniqueness and welcome your contributions.
