IT Support Specialist

4 weeks ago


Santa Clara, California, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a skilled IT Help Desk Support professional to join our team at K2 Staffing, LLC. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients. Your expertise in Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software will be invaluable in resolving complex technical issues.

Key Responsibilities
  • Provide end-user assistance and support for Windows Desktop related issues
  • Assist with Windows Servers and monitor alert systems to take appropriate action
  • Use various messages in an event log to affect repairs and resolve issues
  • Receive escalated service requests and provide enhanced responses
  • Support new user on-boarding and network services and equipment installation
  • Install and maintain LAN/WAN and network hardware
  • Support door card access, wander guard, lighting, and HVAC systems

Requirements
  • Three years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, or IT service management
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki)
  • Basic knowledge of network, server, and workstation troubleshooting
  • Excellent customer service skills and communication skills
  • Reliable work ethic and a willingness to learn and grow

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