Luxury Retail Store Manager

4 weeks ago


Atlanta, Georgia, United States Mikeamiri Full time
Job Title: General Manager, Phipps Plaza

Purpose and Objective:

AMIRI is seeking a General Manager for its Phipps Plaza retail store. This key leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following:

Sales Responsibilities
  • Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
  • Analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
  • Develop and execute strategies for sales generation to meet goal targets.
  • Oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary.
  • Maintain awareness of local & luxury market trends and monitor local competition activity.
  • Build relationships with local and VIP clients; work closely with the PR department and coordinate events.
  • Demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
  • Train team in line with AMIRI's customer service best practices.
Retail Operations
  • Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
  • Partner with Director of Retail Operations to train team on loss prevention best practices.
  • Complete regular Safety and Compliance audits for the HR/Facilities team.
  • Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition.
  • Maintain store in exceptionally clean, organized, and presentable condition.
Personnel Management
  • Motivate, guide, encourage, and support all store staff.
  • Address basic/common personnel issues at the store level.
  • Lead the recruitment process in coordination with HR.
  • Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff.
  • Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans.

Desired Experience & Talent:

  • 3-5 years progressively responsible luxury retail management, directly supervising a non-exempt employee population.
  • Strong familiarity with the AMIRI brand, aesthetic, and narrative.
  • Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.

Who We Are:

AMIRI is a global luxury house based in Los Angeles. The brand's intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast skate and music culture.

The brand's trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week, a robust international wholesale business, and a growing retail Flagship footprint.

AMIRI's culture and contemporary vision prioritizes quality, creativity, and innovation in every facet of the business.



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