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Service Team Associate

2 months ago

Humble, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
  • Assist with truck unloading, stocking, and planogram processes.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
  • Public retail store setting with climate-controlled areas and some outdoor work.
What We Offer

Michaels Stores is committed to providing a positive and inclusive work environment, offering opportunities for personal and professional growth. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

As a Service Team Member, you will be part of a dynamic team that values creativity, innovation, and customer satisfaction. We offer competitive pay, benefits, and opportunities for advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.