Service Engagement Associate

2 weeks ago


Humble, Texas, United States Boot Barn Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Engagement Specialist to join our team at Boot Barn. As a Service Engagement Specialist, you will be responsible for providing exceptional customer service and sales support to our customers.

Responsibilities
  • Provide excellent customer service and sales support to customers
  • Assess customer experience and promote a culture of customer engagement
  • Communicate effectively with management and other partners
  • Work a variety of shifts to meet business needs, including nights, weekends, and holidays
  • Be flexible with scheduling and willing to work extended hours when necessary
Requirements
  • 1-2 years of customer service experience
  • Retail store loss prevention or security experience preferred, but not required
  • Computer proficiency and working knowledge of Microsoft Office Applications
  • Ability to communicate effectively with management and other partners
  • Availability to work a variety of shifts to meet business needs
Competencies
  • Customer Centric/Sales Driven: Assesses customer experience and promotes a culture of customer engagement
  • Ensure Effective Communication: Listens carefully and attentively to others' opinions and ideas
  • Establish Trust: Follows through on commitments and is honest and direct with others
Benefits and Compensation
  • Competitive hourly rate plus selling incentives and monthly store sales bonus opportunity
  • Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands
  • Paid Time Off plan for year-round Boot Barn Partners
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) plan with generous company matching
  • Flexible schedules and work/life balance
  • Opportunities for growth at every level
Physical Demands and Work Environment

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

  • Standing, walking, and squatting less than fifty percent of the work shift
  • Required to lift, move, and carry up to 40 pounds
  • Ability to read, count, and write to accurately complete all documentation and reports
  • Must be able to see, hear, and speak in order to communicate with partners and customers

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures, or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.



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