Care Management Support Assistant

2 hours ago

Orlando, Florida, United States CenterWell Primary Care Full time
Join Our Team

About the Role

The Care Management Support Assistant contributes to the administration of care management, providing non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state. This role involves guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant performs varied activities and moderately complex administrative/operational/customer support assignments, including computations. Typically works on semi-routine assignments, with decisions focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Key Responsibilities

* Provides non-clinical support to the assessment and evaluation of members' needs and requirements
* Guides members/families toward and facilitates interaction with resources appropriate for the care and wellbeing of members
* Performs varied activities and moderately complex administrative/operational/customer support assignments
* Computes and performs other related tasks as required

Requirements

* Less than 3 years of technical experience with Microsoft, Word, Excel, Outlook
* Knowledge of Microsoft Word, Excel, and Outlook
* Administration support experience in a healthcare industry
* Familiarity with care and well-being resources
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

* Associate's Degree
* Microsoft Access proficiency

Working Hours

Monday to Friday, 8AM - 5PM

Benefits

CenterWell Senior Primary Care offers industry-leading benefits for all employees, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, short-term and long-term disability, life insurance, and many other opportunities. As a member of our team, you will have access to a comprehensive benefits package that supports your whole-person well-being.

About Us

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists, and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements.

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