![Monro, Inc.](https://media.trabajo.org/img/noimg.jpg)
Automotive Retail Store Leader
2 days ago
Monro, Inc. is a leading provider of tire and auto repair services in the United States. With a strong reputation for quality and customer service, we are committed to delivering exceptional experiences to our customers every day.
Why Join Us?
At Monro, Inc., we offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Responsibilities:
* Provide daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager
* Manage sales and technical teammates to produce a consistent 5-star Guest experience
* Ensure sales goals are achieved by assisting in the development and implementation of sales plans
* Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty
* Provide direction and oversight to other technicians and assist where needed with services/repairs
* Manage the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates
* Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses
* Manage inventory, audit courtesy inspections, and maintain store cleanliness and appearance
* Schedule guest appointments and assign teammates according to their skill level
* Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions
* Attend to all guest needs in areas of sales, service, complaints, and adjustments
* Build guest relationships to maximize customer satisfaction, loyalty, and retention
* Understand and adhere to company policies and procedures, Governmental standards, and safety standards
* Maintain technical knowledge and capabilities through training
* Operate, utilize, and maintain all equipment in a safe manner
* Perform other duties as assigned
Benefits:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
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