Retail Service Operations Leader
3 days ago
Job Title: Retail Service Operations Leader
Estimated Salary:$70,000 - $90,000 per year
Job DescriptionWe are seeking a highly skilled and experienced Retail Service Operations Leader to join our team at Midas - PGW. As a Retail Service Operations Leader, you will be responsible for managing and directing all service department activities, including overseeing complete vehicle inspections, building computerized repair orders, and sourcing parts.
The ideal candidate will have general automotive knowledge, excellent customer service disposition, good communication skills, leadership ability, team building skills, and the ability to work a flexible retail schedule including weekends, evenings, and holidays.
Key Responsibilities:
- Deliver exceptional customer service while listening and consulting customers
- Follow up with customers on services requested, estimated completion times, etc.
- Oversee complete vehicle inspections and make comprehensive recommendations
- Deliver and discuss pricing estimates with customers and promote shop service specials
- Lead, manage, and train team members while keeping in tune with company vision, purpose, core values, and employee creed
- Supervise up to ten employees
- Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
- Maintain inventory counts
- Overall cleanliness and organization of the facility
- Other duties as assigned
Qualifications:
- General automotive knowledge
- Excellent customer service disposition
- Good communication skills
- Leadership ability
- Team building skills
- Ability to work a flexible retail schedule including weekends, evenings, and holidays
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Signing bonus
- Training & development
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