IT Functional Analyst II

2 weeks ago


Diamond Bar, California, United States Niagara Bottling Full time
Job Title: IT Functional Analyst II

At Niagara Bottling, we're seeking a highly skilled IT Functional Analyst II to join our team. As a key member of our IT department, you will play a critical role in supporting the overall system/network needs of our corporate office and plants.

Key Responsibilities:
  • Analyze and evaluate business processes to identify areas for improvement
  • Troubleshoot daily operational system issues to define root cause and temporary/permanent solutions
  • Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs
  • Collaborate with cross-functional teams to manage minor project implementations
  • Document meeting minutes, action items, issues, and risks
  • Train super and end users on new functionality and process changes
  • Plan, track, escalate, and deliver upon tasks and timelines assigned
  • Available for 24/7 support (scheduled and off hours)
Requirements:
  • 2 years of experience in Oracle Service Cloud and/or Oracle Fusion Application environment
  • 2 years of experience managing people/projects
  • Preferred qualifications: 4 years of experience in Design, Implementation, and Testing of Oracle Service Cloud
Competencies:
  • Lead Like an Owner: Makes safety the number one priority, keeps alert for safety issues, and escalates immediately
  • InnovACT: Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Find a Way: Seeks to develop technical knowledge through learning from other experts
  • Empowered to be Great: Consistently looks for ways to improve one's self through growth and development opportunities
What We Offer:
  • Competitive compensation and benefits packages
  • Opportunities for career advancement and professional growth
  • A dynamic and entrepreneurial work environment

Niagara Bottling is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.


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