Senior Service Delivery Manager with ITIL Expertise

2 days ago


Bellevue, Washington, United States Smart IT Frame LLC Full time

Job Summary:

Smart IT Frame LLC is seeking an experienced Senior Service Delivery Manager with a strong background in ITIL and cloud services. The ideal candidate will have a minimum of 15 years of experience in service management and a proven track record of delivering high-quality services.

Key Responsibilities:

  • Develop and implement service management strategies to improve service quality and efficiency
  • Lead a team of service delivery professionals to ensure seamless service delivery
  • Collaborate with cross-functional teams to identify and prioritize service improvement initiatives
  • Ensure compliance with ITIL framework and industry best practices
  • Provide L2 and L3 support for cloud services and ITIL-related issues

Requirements:

  • 15+ years of experience in service management and ITIL
  • Strong knowledge of cloud services and ITIL framework
  • Proven track record of delivering high-quality services
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment


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