Senior Service Delivery Manager with ITIL Expertise
2 days ago
Job Summary:
Smart IT Frame LLC is seeking an experienced Senior Service Delivery Manager with a strong background in ITIL and cloud services. The ideal candidate will have a minimum of 15 years of experience in service management and a proven track record of delivering high-quality services.
Key Responsibilities:
- Develop and implement service management strategies to improve service quality and efficiency
- Lead a team of service delivery professionals to ensure seamless service delivery
- Collaborate with cross-functional teams to identify and prioritize service improvement initiatives
- Ensure compliance with ITIL framework and industry best practices
- Provide L2 and L3 support for cloud services and ITIL-related issues
Requirements:
- 15+ years of experience in service management and ITIL
- Strong knowledge of cloud services and ITIL framework
- Proven track record of delivering high-quality services
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment
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