Customer Experience Lead
2 months ago
About the Role:
The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will inspire and motivate our associates to provide outstanding service and achieve sales goals.
Key Responsibilities:
- Lead and direct associates on the sales floor to drive sales and customer engagement.
- Coach associates in the moment to improve sales skills and customer service.
- Support operational excellence by maintaining visual standards, payroll management, and merchandise availability.
- Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
Requirements:
- Passion for Victoria's Secret Brand.
- Excellent merchandising skills.
- Experience reviewing business reports and insights to achieve results.
- Sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
What We Offer:
Victoria's Secret & Co provides a competitive salary range of $24.75 - $31.00, depending on experience and location. We also offer opportunities for growth and development, as well as a dynamic and supportive work environment.
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