Customer Service Lead

1 month ago


Orlando, Florida, United States Burlington Full time

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You will ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits:

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.


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