Customer Experience Specialist

3 weeks ago


Columbia, Maryland, United States Sofive Full time
About Sofive Soccer Centers

Sofive Soccer Centers is a modern sport complex dedicated to providing an exceptional experience to our customers. We combine top-notch facilities with outstanding service, making us a leader in the soccer industry.

Job Title: Service Representative

This role is responsible for delivering quality service and administrative support to our management team. As a Service Representative, you will engage with customers, provide information on our products and services, drive sales, resolve issues, and maintain positive relationships with patrons.

Key Responsibilities:
  1. Provide excellent customer service and hospitality during all operating hours.
  2. Maintain a positive attitude and work collaboratively with all staff members.
  3. Handle inquiries and bookings using computerized systems.
  4. Uphold the aesthetic, atmosphere, and culture of Sofive.
  5. Maintain product knowledge for all soccer and retail operations.
Requirements:
  • Passion and knowledge about the soccer industry.
  • Ability to prioritize and multitask in a fast-paced environment.
  • Proactive approach to tasks and duties.
  • Excellent communication skills and ability to work with diverse personalities.
  • Strong customer service and problem-solving skills.
  • Positive, can-do attitude with a friendly and professional demeanor.
  • Availability to work weekends, holidays, and some evening shifts.

The estimated salary for this position is $50,000 - $65,000 per year, based on experience and qualifications.



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