IT Support Team Lead
3 days ago
Estimated Salary: $100,000 - $120,000 per year.
PDC Technologies is seeking an experienced IT Help Desk Manager to lead our technical support team. The ideal candidate will have a strong background in IT operations and management, with excellent leadership and communication skills.
The IT Help Desk Manager will be responsible for providing exceptional customer service, managing the help desk staff, and ensuring timely resolution of technical issues. This role requires a high level of technical expertise, as well as strong problem-solving and decision-making skills.
We are looking for a talented individual who can work effectively in a fast-paced environment, prioritize tasks, and meet deadlines. If you have a passion for technology and enjoy leading teams, we encourage you to apply.
Key Responsibilities:
- Lead the IT help desk team and provide guidance on technical issues.
- Manage the help desk operations, including scheduling, staffing, and performance evaluation.
- Ensure timely resolution of technical issues and provide excellent customer service.
- Develop and implement processes to improve help desk efficiency and effectiveness.
- Collaborate with other departments to ensure seamless integration of IT services.
- Maintain accurate records and reports on help desk activity.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 10+ years of IT experience, with 3+ years of management experience.
- Experience in managing help desk software and technical operations.
- Strong leadership and communication skills.
- Excellent problem-solving and decision-making skills.
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