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Customer Service Representative
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The Front Desk Coordinator is a vital role at Catholic Charities Community Services, responsible for providing exceptional customer service to individuals with social service needs. This position requires a high level of professionalism, active listening skills, and empathy to effectively assess and refer customers to appropriate services.
Key Responsibilities- Answer incoming calls and assess caller's needs, making accurate referrals as necessary.
- Develop a working knowledge of homelessness prevention and human services network to facilitate customer access to services.
- Follow up with customers to determine if referral resulted in needs being met.
- Input data collected by customers to provide community resource planning and needs assessment.
- Assess and respond to customer needs using active listening skills and a high level of empathy.
- Support service delivery in instances of local and regional disaster/emergency services activation.
- HS Diploma, some college, bi-lingual English-Spanish preferred.
- Excellent interpersonal and communication skills; strong organizational and computer literate.
Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
