Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our Licensing Division. As a key member of our team, you will be responsible for providing exceptional customer service to licensing applicants, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Provide high-volume customer service to licensing applicants via phone, email, and in-person
- Check records for accuracy and conformity with established policy and procedures
- Perform routine data processing functions, including recording, researching, and maintaining records
- Assist applicants with outreach to other city agencies and interagency communication
- Answer telephone calls, emails, and written correspondence, and communicate applicant information
- Attend seminars, meetings, and/or trainings to stay up-to-date on division and agency policies and procedures
To be successful in this role, you will need:
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- One year of satisfactory clerical experience
- Keyboard familiarity with the ability to type at a minimum of 20 words per minute
- Computer literate (MS Word, Excel, and Outlook)
- Detail-oriented
- Professional demeanor
- Strong oral and communication skills
- Organized
- Self-motivated
- Fluency in a language in addition to English a plus
As a Customer Service Representative with the City of New York, you will have the opportunity to work in a dynamic and fast-paced environment, providing critical support to our licensing applicants. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Additionally, this role is eligible for the 55-a Program, which provides benefits to qualified persons with a disability. If you are interested in this program, please indicate at the top of your resume and cover letter.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.
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