Digital Asset Support Specialist

7 days ago


Portland, Oregon, United States Ledger Full time
Empowering Customer Success

At Ledger, a global leader in digital assets and Web3, we're seeking a talented Support Specialist to join our Customer Experience team. As the first point of contact for our customers, you'll play a vital role in ensuring their satisfaction and resolving technical issues related to our products and services.

**Your Mission:**

* Ensure customer satisfaction by providing quick and efficient technical support
* Communicate clearly and concisely with customers and internal teams
* Identify recurring support trends and product performance issues, providing timely feedback to our product team
* Collaborate with other departments to resolve complex customer requests

**What You'll Need:**

* Previous experience in customer support or a customer-facing role
* A customer-centric attitude and strong written and verbal communication skills in English
* Ability to learn about hardware and software products, as well as analyze technical data
* Proficiency in Google Docs, Sheets, Slides, Forms, and Microsoft Excel and PowerPoint

**What's in it for you:**

$55,000 - $65,000 per year, a comprehensive health insurance policy, flexible work arrangements, and access to high-performance office equipment and gadgets. Join us in shaping the future of digital assets and become part of a dynamic, customer-focused team.

We are an equal opportunity employer committed to diversity and inclusion.

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