Customer Service Representative
1 month ago
Job Type: Full-time
Location: On-site at client location
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and meeting customer needs.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Resolve customer complaints in a professional and timely manner.
- Meet or exceed customer satisfaction targets.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and industry trends.
Requirements:
- High school diploma or equivalent required.
- 2+ years of customer service experience in a technical environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong knowledge of customer service principles and practices.
What We Offer:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunities for career growth and advancement.
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