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Café Experience Leader

2 months ago

Los Angeles, California, United States Capital One Full time
About the Role

We're seeking a highly motivated and experienced leader to join our Capital One Café team as a Café Coach. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating exceptional customer experiences in our Café locations.

Key Responsibilities
  • Lead a team of Café Ambassadors to deliver legendary customer experiences
  • Develop and implement strategies to drive customer engagement and loyalty
  • Collaborate with local organizations and vendors to generate new business opportunities
  • Mentor and guide Café Ambassadors in their professional development and team performance
  • Ensure a welcoming and inclusive environment for customers and visitors
Requirements
  • 2+ years of customer-facing experience in retail, financial services, or a related field
  • 1+ year of people management experience or 2+ years of retail bank experience
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Passion for delivering exceptional customer experiences
What We Offer

As a Café Coach at Capital One, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package. You will also have the chance to develop your leadership skills and make a meaningful impact on our customers' lives.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.