Executive Director of Fitness Operations

5 days ago


Paso Robles, California, United States Grand Fitness Mgmt, LLC Full time
Job Description

**About Us**

Grand Fitness Mgmt, LLC is a leading fitness management company, owning and operating multiple Planet Fitness locations. We strive to provide a high-quality fitness experience in a welcoming, non-intimidating environment.

**About You**

We are seeking a highly motivated and experienced Executive Director of Fitness Operations to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness centers, ensuring an exceptional member experience, and driving business growth.

**Key Responsibilities**

  • Member Experience: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
  • Club Operations: Manage day-to-day club operations, including staff supervision, employee training, and development.
  • Leadership: Provide leadership within a team to set and achieve club goals, recruit, onboard, and train high-performing employees.
  • Financial Management: Track club and employee statistics and reports, administer and process employee payroll, and ensure payroll is within budget.
  • Employee Development: Coach and counsel team members through disciplinary processes, up to termination, and execute retail transactions with accuracy and drive sales goals.

**Requirements**

  • 1+ years of customer service experience
  • 2-3 years of experience supervising and leading a team
  • Must be 18 years of age
  • Associate or bachelor's degree preferred
  • Willing to become CPR/AED certified (training provided by Planet Fitness)
  • Strong customer service skills
  • Strong problem resolution skills
  • Strong verbal and written communication skills
  • Basic computer proficiency (Microsoft Suite)
  • Ability to lift up to 50 pounds
  • Ability to walk and stand for prolonged periods of time
  • Ability to continuously talk in person or on the phone during shift
  • Will occasionally encounter cleaning chemicals during shift

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.



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