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Hospitality Service Representative

2 months ago

Columbus, Ohio, United States Highgate Hotels Full time

Position Overview:
The Hospitality Service Representative plays a crucial role in delivering exceptional service to all guests during their arrival, stay, and departure. This position aims to enhance guest satisfaction while optimizing room revenue and occupancy rates.

Key Responsibilities:
1. Provide friendly and efficient service to guests during check-in and check-out processes.
2. Address guest inquiries and resolve issues promptly to ensure a pleasant experience.
3. Collaborate with hotel operations to maintain high standards of service and hospitality.
4. Assist in maximizing room occupancy and revenue through effective communication and service delivery.

Qualifications:
1. Excellent interpersonal and communication skills.
2. Strong problem-solving abilities and attention to detail.
3. Previous experience in a customer service role, preferably in the hospitality industry.