Guest Relations Team Leader

3 days ago


Columbus, Ohio, United States Innvite Hospitality Full time
Job Title: Guest Relations Team Leader

Job Summary:

We are seeking a highly skilled Guest Relations Team Leader to join our team at Innvite Hospitality. The successful candidate will be responsible for overseeing all Front Desk operations, maintaining a high standard of professionalism among staff, and providing exceptional customer service to internal and external guests.

Key Responsibilities:

* Oversee all Front Desk training and ensure a standard of professionalism among staff
* Assist the General Manager with daily hotel operations to ensure a safe and comfortable environment for guests
* Provide supervision to the Front Desk staff and make policies for the success of the hotel
* Disseminate feedback from guest responses and coach staff accordingly
* Provide professional customer service to internal and external guests
* Work closely with the General Manager to establish and monitor policies and guidelines in the day-to-day operation of the hotel
* Build and foster a positive work environment among Front Office Staff

Requirements:

* Verbal and written English language proficiency
* Valid Driver's license
* Proficiency with Microsoft Office applications
* General office equipment and switchboard operation knowledge
* Ability to handle stressful situations in a calm and professional manner
* Strong interpersonal skills and ability to get along with diverse personalities

About Innvite Hospitality:

We are a hospitality company dedicated to providing exceptional guest service and creating a positive work environment for our staff. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.

Contact Information:

For more information, please contact us at [insert contact information].

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