High-End Dining Operations Director
3 weeks ago
Castaway, a popular restaurant in Burbank, CA, is seeking an experienced Service Director to lead our front-of-house operations. As a key member of our team, you will be responsible for overseeing and managing the service staff, ensuring excellent customer service, and maintaining a clean and organized dining room.
About Us:
We are a growing company committed to delivering exceptional customer experiences. Our dedication to innovation and excellence has earned us recognition as one of the top 'Most Romantic Restaurants in LA' by various publications. We pride ourselves on creating a positive work environment, promoting growth from within, and fostering collaboration among our teams.
Responsibilities:
* Manage the front-of-house operations, including supervising the service staff and maintaining a clean and organized dining room.
* Collaborate with the kitchen staff to ensure timely and accurate food delivery and resolve customer complaints.
* Develop and implement policies and procedures to improve service quality and efficiency.
* Train and mentor new hires, provide ongoing coaching and support, and manage employee schedules and time off requests.
Benefits:
We offer a competitive salary range of $80,000 - $90,000 per year, along with a comprehensive benefits package that includes industry-leading compensation, bonus program, health plans, life insurance, paid vacation, and education assistance programs.
Requirements:
* At least 3 years of experience in restaurant management in a high-volume, upscale environment.
* Excellent communication, leadership, and problem-solving skills.
* Strong organizational skills and attention to detail.
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