Wyoming Server: Delivering Exceptional Guest Service

6 days ago


Grandville, Michigan, United States BIG BOY RESTAURANT GROUP LLC Full time
Job Summary

We are seeking a skilled Server to join our team at Big Boy Restaurant Group LLC. As a Server, you will be responsible for extending exceptional hospitality to our guests by providing prompt, courteous service.

Key Responsibilities
  • Guest Service: Provide exceptional guest service by following a specific sequence of steps to ensure prompt and courteous service to each guest.
  • Menu Knowledge: Maintain a thorough knowledge of menu items, ingredients, and preparation methods to answer questions accurately and make menu item suggestions.
  • Food Preparation: Prepare beverages, salads, and desserts according to specifications, adhering to recipe and portion control to assist in maintaining food costs.
  • Quality Control: Inspect every food and beverage item served to guests, ensuring perfect menu execution of each item ordered.
  • Sanitation and Safety: Maintain safety and sanitation standards in the restaurant and keep the dining area sparkling clean.
  • Professional Appearance: Maintain a professional appearance, adhering to uniform standards at all times.
Qualifications
  • Physical Demands: Able to remain on your feet for long periods of time, bending, reaching, and climbing stairs.
  • Strength and Agility: Sufficient strength and agility to lift and carry up to 30 lbs.
  • Cognitive Abilities: Ability to work under pressure, read and write English, and follow recipes accurately.
  • Sensory Abilities: Good mobility of fingers, hands, wrists, and elbows, including holding a loaded tray with one hand and carrying a jack-stand with the other hand.
  • Communication Skills: Good hearing, visual, and English speaking skills.
  • Food Handling: Able to work with a wide variety of foods and ingredients.
  • Organizational Skills: Good memory, math, and organizational skills.
Desired Traits/Hospitality Skills
  • Personality: Helpful, friendly personality.
  • Communication Skills: Good communication skills.
  • Teamwork: Ability to work well with others and provide quality service to guests.

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