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Customer Service Liaison

2 months ago

Fort Lauderdale, Florida, United States American Health Associates Full time
About the Role

As a Customer Service Representative at American Health Associates, you will play a vital role in providing exceptional support to our clients, including nursing home staff, physician office staff, and patients. Your primary responsibility will be to ensure seamless communication and service delivery, leveraging your exceptional customer service skills and technical expertise.

Key Responsibilities
  • Customer Service: Provide top-notch customer service via phone, ensuring that clients receive timely and accurate information about our services.
  • Data Entry: Accurately enter data into our specialized computer system, maintaining the highest level of data integrity and security.
  • Dispatch and Logistics: Coordinate the dispatch of AHA's Mobile Phlebotomists and Couriers, ensuring timely and efficient specimen collection and reporting.
  • Troubleshooting: Identify and resolve issues related to missing, incomplete, or incorrect orders, demonstrating your problem-solving skills and attention to detail.
  • Communication: Interact effectively and professionally with clients and coworkers, fostering strong relationships and a positive work environment.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1-year of customer service experience in healthcare, preferably in a clinical laboratory setting.
  • Skills: Detail-oriented with excellent multi-tasking abilities, strong knowledge of lab test orders, and a solid understanding of critical results.
  • Technical Skills: Proficient in 10-Key & Alpha Numeric Data Entry, with a speed of 40 WPM and accuracy.
  • Soft Skills: Excellent customer service and telephone etiquette skills, effective verbal and written communication, and strong listening skills.
  • Work Environment: Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
  • Confidentiality: Ensure patient privacy, confidentiality, and HIPAA compliance at all times.