Guest Service Ambassador

3 weeks ago


Lake Mary, Florida, United States Nothing Bundt Cakes Full time

Guest Service Ambassador

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As a Guest Service Ambassador at Nothing Bundt Cakes, you'll be responsible for creating a memorable experience for our guests. With a passion for delivering exceptional service, you'll use your creativity to provide personalized solutions for unique celebratory occasions.

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  • You will promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm, determining their interests and needs.
  • You will maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • You will suggest additional merchandise to complete unique celebrations.
  • You will process guest orders efficiently and accurately utilizing our point-of-sale system and invite guests to join our email club to benefit from special promotions.
  • You will uphold a clean and organized bakery presentation.
  • You will replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • You will assist in preparing cake decorations and packaging supplies as needed.
  • You will comply with all health and safety guidelines and company policies and procedures.
  • You will maintain a consistent work attendance and punctuality record.
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Estimated Salary: $40,000 - $60,000 per year

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This salary range is based on experience and location. We offer a competitive compensation package that rewards our team members for their hard work and dedication.

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Job Description Format

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Company Overview

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Nothing Bundt Cakes is a leading bakery chain dedicated to delivering exceptional customer experiences.

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Job Responsibilities

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  • Create a warm and welcoming environment for guests.
  • Maintain strong product knowledge to educate guests on our products.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately.
  • Uphold a clean and organized bakery presentation.
  • Replenish retail merchandise and cake display case.
  • Assist in preparing cake decorations and packaging supplies.
  • Comply with all health and safety guidelines and company policies and procedures.
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Requirements

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  • High energy and strong interpersonal skills.
  • Friendly, helpful, positive, patient, socially confident, and communicative.
  • Able to perform multiple tasks simultaneously while maintaining attention to detail.
  • Diligent, organized, and self-motivated.
  • Able to understand and carry out oral and written instructions.
  • Comfortable with new technology and able to operate a point-of-sale system.
  • Basic arithmetic skills and ability to provide monetary change using U.S. currency.
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Benefits

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We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for career advancement.

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Others

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We're an equal opportunity employer committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and have a knack for creativity, we encourage you to apply for this exciting opportunity



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