Guest Service Ambassador

3 days ago


Lake Mary, Florida, United States Nothing Bundt Cakes Full time
Job Description

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests and play a critical role in creating a warm and welcoming environment.

You will be responsible for greeting walk-in and phone guests with genuine warmth and helpful enthusiasm, determining their interests and needs, and following our Sweet Steps of Service to create a superior guest experience.

Maintaining strong product knowledge is essential in educating guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complementary retail merchandise.

You will suggest additional merchandise to complete unique celebrations, process guest orders efficiently and accurately using our point-of-sale system, and invite guests to join our Email Club to benefit from special promotions and remain connected.

In addition to excellent customer service skills, you will be expected to maintain a clean and organized bakery presentation, replenish retail merchandise and cake display case to ensure a strong visual presentation, and comply with all health and safety guidelines and company policies and procedures.

This is an exciting opportunity to join a dynamic team that is passionate about providing exceptional guest experiences. If you are a people person who is looking for a fun and fast-paced work environment, we encourage you to apply

Estimated Salary: $12-$15 per hour



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