Midwest IT Services Manager

4 weeks ago


Bloomfield Hills, Michigan, United States TriMas Corporation Full time

Job Summary:

The Regional IT Support Specialist will be responsible for providing technical support to TriMas employees in the Midwest region. This role requires a hands-on technical leader who can rapidly resolve technology issues and think about the overall picture.

Main Responsibilities:

  • Provide technical support to employees via phone, email, or in-person interactions.
  • Monitor ticket volume and performance metrics to ensure the team is exceeding expectations.
  • Escalate and resolve software issues to the information systems/development team.
  • Work directly with administration staff to streamline communication.
  • Define team goals and lead the team to achieving desired results.
  • Offer support to employees onsite, including desktop computer, network, security, and building access.
  • Support MS Office applications, with an emphasis on MS Teams.
  • Assist in laptop/notebook computer imaging for new hires and replacement PCs.
  • Manage purchasing and vendors of all regional technology requirements.
  • Offer mobile device support and manage contracts with mobile providers.
  • Manage office technology contracts and product support.

Requirements:

  • Professionalism on any support issues, with an emphasis on quick ticket and problem resolution.
  • Team-driven escalation and rapid problem resolution with root cause analysis and process improvement actions.
  • Ability to build and cultivate strong relationships and work effectively with diverse groups.
  • Excellent oral and written communication skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage multiple competing priorities and work under pressure.

Education and Experience:

Bachelor's degree in computer science, computer information systems, or a similar computer-oriented major from a 4-year college or university. Five (5) or more years related experience and training, or equivalent combination of education and experience.

Expert knowledge of Windows-based computer software programs, including Microsoft Word, Excel, PowerPoint, and Outlook.



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