Fitness Club Manager

1 day ago

San Jose, California, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and experienced Fitness Club Manager to oversee the operations of our gym and ensure an exceptional member experience. The successful candidate will be responsible for leading a team of employees, managing customer service, and maintaining a welcoming atmosphere for all members and guests.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management

Schedule staff and ensure all shifts are covered. Ensure staff is providing exceptional customer service at all times. Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

Additional Responsibilities
  • Lead by example with involvement in all front desk-related activities.
  • Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events to members and guests.
  • Facilitate all member requests and help to resolve any member issues and questions.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Ensure the front desk area and lobby are clean and orderly.
  • Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Ensure safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR-related forms and send to Corporate HR and Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Provide backup support for any employee who is absent.
  • Other duties as assigned based on club needs.
Qualifications/Requirements
  • Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.
  • One to three years of experience in a management role preferred.
  • Computer Proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building, and coaching skills.
  • Direct experience managing customer-focused teams in the fitness or similar industry.
  • Exceptional customer service and conflict resolution skills.
  • A hard-working, enthusiastic, and energetic management style.
  • Organization, problem-solving, and planning skills.
  • Ability to work independently as well as part of a team.
  • Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.

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