CX Design Consultant

2 weeks ago


New York, New York, United States Parloa Full time
About the Role

We are seeking a highly skilled CX Design Consultant to join our team at Parloa. As a CX Design Consultant, you will play a crucial role in guiding and advising our customers throughout their journey with our Conversational AI platform, Parloa. Your expertise will be instrumental in helping our customers design outstanding phone and chatbot experiences that exceed their users' expectations.

Key Responsibilities
  • Consult with B2B customers to create exceptional user experiences with their Parloa bot.
  • Drive the analysis of customer requirements and create bot-related specifications to match.
  • Understand the technical logic of a dialog and know exactly which JavaScript snippet from the library to use and how to adjust it.
  • Inspire team members to elevate their use of Parloa by becoming a bot-building expert.
  • Strive to improve the product by discovering bugs and formulating feature requests, making the experience with Parloa better every day.
  • Collaborate closely with the Customer Success team to provide value to our customers and take ownership of tasks from inception to completion.
Requirements
  • At least 3 years of professional experience in technical consulting, user experience design, and/or IT development, ideally in an agency and/or in the B2B sector.
  • Strong project management skills with a passion for meeting milestones and stakeholder communication.
  • Logical thinking with the ability to solve complex dialogues and make them stable for fallbacks; JavaScript knowledge is a plus.
  • A creative vocabulary for memorable bot dialogue from customers' customers.
  • Strong interest in customer communication of brands and companies, digital voice assistants, and other innovations, chatbots, and Conversational AI; practical experience with AI projects is a plus.
What We Offer
  • Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and a collaborative company culture.
  • Hybrid work environment - We love to build real connections and want to welcome everyone in the office on certain days.
  • Attractive compensation package with equity, Unlimited PTO.
  • Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
  • Class Pass membership.
  • Regular team events (onsite and at the HQ in Germany), game nights, and other social activities.

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