Director for Issues Management

3 weeks ago

Amherst, Massachusetts, United States InsideHigherEd Full time
Job Summary

The Director for Issues Management is a key member of the University Relations team, responsible for identifying, analyzing, and addressing various challenges or crises that could impact the institution. This position requires a strategic thinker with a passion for working in crisis management, risk assessment, and coordinated problem-solving.

Key Responsibilities
  • Partner with the Associate Vice Chancellor for Issues Management to establish, implement, and assess strategies and tactics related to issues management.
  • Develop and deploy content, effective communications, and risk mitigation measures to support ongoing priorities related to sensitive matters impacting the University.
  • Administer operations for the campus Incident Response Team and horizon-scanning processes.
  • Develop communications, including internal campus-wide messages, media statements, social media content, reports, talking points, fact sheets, and FAQs.
  • Monitor, document, and report on data in several key areas.
  • Track news coverage, social media, and other internal and external sources of intelligence to understand the context for issues and forecast emerging topics.
  • Consult with communication partners across the campus community to identify emerging and ongoing projects.
  • Ensure consistency of messaging and a unified response.
  • Manage projects, including organizing meetings, agendas, minutes, and tracking follow-up tasks.
Requirements
  • Bachelor's degree in English, Journalism, Communications, or related field.
  • 7 years' relevant experience in crisis communication and issues management.
  • Strong written and editing skills, with experience writing on behalf of senior-level leadership.
  • Ability to think quickly and work under pressure, with strong time-management abilities.
  • Excellent interpersonal skills and experience working in a diverse, collaborative environment.
Preferred Qualifications
  • Experience working on crisis communication and issues management in a deadline-driven environment.
  • Experience in translating technical content for a general audience.
  • Experience working in higher education.
Work Environment

This position is based in a typical office environment, with the opportunity for a hybrid work schedule. The University is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle, and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.

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