Customer Service Coordinator

4 days ago


Riverside, California, United States Crossroads Courier Full time
Company Overview
Crossroads Courier is a reputable logistics company seeking a skilled Dispatch Support Representative.

In this role, you will play a crucial part in ensuring the timely delivery of packages to our customers. Your support will be instrumental in maintaining our high standards of service.

Salary
$20-22 per hour, paid biweekly.

Job Description
As a Dispatch Support Representative, your primary responsibilities will include:
  • Providing logistical and operational support to our contractors.
  • Delivering exceptional customer service to both internal and external customers.
  • Assisting with dispatching jobs to independent contractors.
  • Verifying order deliveries.
  • Performing miscellaneous office tasks, including filing, data entry, report composition, and special projects.

Key Skills and Qualifications
To succeed in this role, you should possess the following skills and qualifications:
  • A minimum of 2 years of professional experience in a fast-paced, time-critical environment.
  • Strong analytical skills to identify and resolve issues efficiently.
  • Ability to give clear, concise instructions both in writing and verbally.
  • Capacity to make decisions in high-stress environments.
  • Ability to thrive in a fast-paced work environment.
  • Multi-tasker with the ability to prioritize competing demands throughout the day.
  • Ability to perform light warehouse duties as needed.
  • Proficiency in Microsoft applications.

Benefits
We offer comprehensive benefits, including career growth opportunities, medical, dental, and vision coverage, and a 401k retirement plan.

Equal Opportunity Employer
Crossroads Courier is an equal opportunity employer and provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

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