Customer Service Representative

4 days ago


Riverside, California, United States Burrtec Full time
Job OverviewBurrtec, a leading refuse and recycling collection company, is seeking an experienced Dispatcher to join our team in the Riverside Hauling division. This role plays a crucial part in ensuring timely and efficient customer service.

About the Role

The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to interface effectively with drivers and customers. Proficiency in Microsoft Excel and Outlook is also required. A strong understanding of basic accounting principles and experience working in the waste industry are preferred. With a focus on optimizing routes and ensuring same-day service, this position requires a strategic thinker who can analyze data and make informed decisions. If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply.

Key Responsibilities

  • Respond to incoming radio calls from drivers and dispatch calls through proper channels.
  • Maintain accurate records of driver productivity, sales and service issues, safety concerns, and problem stops.
  • Collaborate with the route supervisor to resolve driver or dispatch problems and ensure timely completion of daily activities.
  • Work closely with the customer service call center to address customer inquiries and resolve issues promptly.
  • Assist drivers with questions regarding service or work orders and dispatch roll-offs and service calls as defined by work orders.

Benefits Package

We offer competitive wages, comprehensive benefits, including 401(k), medical, dental, and life insurance, and paid holidays and vacation time. Join us and become part of a dynamic team dedicated to providing top-notch service to our customers. We estimate the salary range for this role to be between $45,000 - $65,000 per year, based on location and experience. Please note that these figures are estimates only and may vary depending on individual circumstances.

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