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Apparel Customer Support Specialist

2 months ago

Little Falls, Minnesota, United States Range Printing Company Full time

Customer Care Associate - Apparel & Promotional Products

Position Overview:

As a Customer Care Associate at Range Printing Company, you will play a vital role in delivering outstanding service to our valued clients and internal teams. Your knowledge of our product offerings and operational processes will be essential in facilitating effective communication within the customer service sector.

  • Engage with clients or sales personnel to collect detailed specifications for precise quotations
  • Draft and present detailed estimates to clients
  • Work closely with internal teams and suppliers to prepare orders
  • Oversee production workflows to ensure timely order fulfillment
  • Provide prompt and accurate responses to client inquiries
  • Welcome walk-in visitors and guide them appropriately
  • Recognize organizational challenges and propose solutions to management

Required Qualifications:

  • At least 3 years of experience in the apparel and promotional products sector
  • Exceptional organizational abilities
  • Capability to thrive in a dynamic work environment
  • Proficiency in Microsoft Office Suite and basic mathematical skills
  • Strong communication skills coupled with a positive demeanor
  • Preferred Skills & Experience:
  • A blend of education and experience in commercial apparel decoration and promotional products
  • A collaborative team player with effective communication skills to assist the sales and marketing teams

Company Culture at Range Printing:

  • A family-oriented workplace
  • A focus on humor and enjoyment in the work environment
  • A dedication to exceptional customer service and surpassing client expectations