Birthday Party Specialist

1 week ago

Springdale, Arkansas, United States The Jones Center For Families Full time
Join Our Team
The Jones Center for Families is a recreation, education, and event center for families in downtown Springdale, Arkansas. We're looking for a skilled and enthusiastic Birthday Party Specialist to join our team

As a key member of our events team, you will be responsible for creating unforgettable birthday experiences for our guests. You will greet and welcome all participants, parents, and community members, ensure visitors are present for their specific permitted event, decorate the space to host the party, organize and facilitate games and activities, and provide best-in-class customer communication and service from start to finish.

This role requires flexible working hours, including evenings and weekends, and a fun, outgoing, energetic personality. If you are a team player with excellent communication skills and a passion for creating unforgettable experiences, we want to hear from you

Responsibilities:
  • Greet and welcome all guests and/or community members.
  • Interact with guests to ensure needs are met and that we create a memorable experience.
  • Ensure the party room is clean and prepped for each party, including add-on birthday items like balloons to be delivered to the appropriate spaces prior to the start of the party.
  • Organize, set up and facilitate games and/or activities.
  • Ensure unoccupied utility carts are rounded up and stationed by the main concourse doors for guest convenience.
  • Answer questions and/or direct questions to appropriate personnel.
  • Help create and ensure a safe environment which may include light clean up and general cleaning of spills and/or notify facilities staff.
  • Communicate all incidents or injuries, needs, or concerns to immediate supervisor and/or Security and Facilities department.
  • Checking guests-in process with upon arrival.
  • Work collaboratively with all interdepartmental personnel.
  • Uphold and exemplify department policies and guidelines in all aspects of job performance and in relationships with children, guests, and Jones Center employees as outlined in the employee handbook.
  • Administer and/or assist with basic First Aid and completion of accident report forms.
  • Be able to share general department operational knowledge.
  • Attend and participate in department-provided training, in-services, and training as required.

Requirements:
  • High School or equivalent.
  • A minimum of 1 year of customer service experience.
  • Bi-lingual is a plus.

What We Offer:
  • Competitive salary: $45,000 - $55,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.
  • The opportunity to make a real difference in our community.

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