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Customer Service Representative

2 months ago

Newton, United States TeleSearch Staffing Solutions Full time

Job Title: Customer Service Representative

Location: TeleSearch Staffing Solutions

Job Description:

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TeleSearch Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Answering Calls: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Customer Service: Provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service.
  • Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner.

Requirements:

  • Previous Call Center Experience: Previous experience working in a call center environment is required.
  • Customer Service Skills: Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Communication Skills: Strong communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Technical Skills: Proficient in MS Office and other relevant software applications.

Working Hours: Full-time, Monday-Friday, 8am-4:30pm

Pay: $17 - $18 per hour