Customer Service Representative

17 hours ago


Newton, New Jersey, United States Thorlabs Full time
Customer Service Representative

Thorlabs is a leading manufacturer of photonics equipment and is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Provide world-class customer service through phone, email, and chat interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process orders and quotes accurately, maintaining a high level of accuracy and attention to detail
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed departmental goals and initiatives

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Proficient in MS Office programs

Thorlabs is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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