Customer Service Representative
17 hours ago
Thorlabs is a leading manufacturer of photonics equipment and is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Provide world-class customer service through phone, email, and chat interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process orders and quotes accurately, maintaining a high level of accuracy and attention to detail
- Collaborate with internal teams to ensure seamless customer experiences
- Meet or exceed departmental goals and initiatives
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Proficient in MS Office programs
Thorlabs is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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