Customer Service Representative

4 weeks ago


Newton, New Jersey, United States Thorlabs Full time
Customer Service Representative Job Description

At Thorlabs, we're committed to advancing science and innovation through our components, instruments, and systems. As a Customer Service Representative, you'll play a vital role in establishing and maintaining profitable professional relationships with our customers.

Key Responsibilities:
  • Customer Service: Ensure that our customers receive world-class customer service by taking complete responsibility for each customer contact and meeting all customer requirements.
  • Order Processing: Set up customer accounts, assign correct accounts to web orders, and process orders and quote requests accurately.
  • Communication: Effectively present and discuss our products and services with customers, soliciting only those desired products/services provided by us and our vendors.
  • Problem-Solving: Respond to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
Requirements:
  • Experience: Experience in a similar position is preferred.
  • Education: High School Diploma or equivalent.
  • Skills: Proficient computer skills, strong desire to serve the customer, strong proficiency in sales and customer service, and strong ability to work under time constraints, multitask, and solve problems.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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