Sales Support Representative

1 week ago


Englewood, Colorado, United States Hercules Industries, Inc. Full time
Job Title: Outside Sales Support Representative

Job Summary:

We are seeking a highly organized and customer-focused Outside Sales Support Representative to join our team at Hercules Industries, Inc. As a key member of our sales team, you will provide administrative support and assistance to our outside sales representatives, ensuring seamless sales operations and exceptional customer service.

Key Responsibilities:

  • Process requests from inside sales representatives for price quotations, purchase orders, order changes, adjustments, and cancellations.
  • Accumulate necessary information to prepare quotations on special items and coordinate efforts with other company personnel to deliver quotations.
  • Use computer system to retrieve customer information, stock status, and order status, making changes as needed.
  • Enter orders accurately and in a timely manner, ensuring correct codes are used for retrieving and inputting information.
  • Follow up on orders by checking the computer system and with other departments for delivery information, expediting delivery of scheduled shipments, and communicating with customers.
  • Process required information in the computer system to ensure accurate credit is given to customers for returned goods.
  • Exhibit a friendly and helpful attitude, establishing and maintaining customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
  • Provide counter sales support and backup as needed.
  • May pull customer orders from inventory as needed and assist customers in loading their orders.
  • Participate in product meetings, seminars, and training schools to enhance and maintain product knowledge.
  • Attention to detail and ability to meet deadlines are required.
  • Excellent attendance and ability to meet deadlines are required.
  • Ability to work overtime as required.

Requirements:

  • General knowledge of HVAC industry and products preferred but not required.
  • Administrative/Clerical support experience preferred but not required.
  • High School diploma or GED required.
  • Experience with MS Office, including Word, Excel, and Outlook.
  • Customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
  • Ability to analyze customer needs and recommend the proper course of action.
  • Ability to organize and prioritize assigned tasks, job projects, and deadlines.
  • Ability to keep abreast of product applications and technology trends.
  • Ability to pass background check and drug screen.

Benefits:

Hercules Industries, Inc. offers a comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and employee life insurance. We also offer holiday, vacation, and sick time, as well as a flexible spending plan, wellness program, and employee assistance program (EAP). Additionally, we offer a 401(k) savings plan and company match, as well as an employee stock ownership plan (ESOP). Our company encourages and supports participation in service activities that contribute to our community.



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