Body Shop Operations Manager

3 weeks ago


Ankeny, Iowa, United States Midwest Peterbilt Group Full time
Body Shop Manager Job Description

The Body Shop Manager plays a vital role in the success of the Midwest Peterbilt Group. This position is responsible for overseeing the body shop's daily operations, ensuring that customers receive exceptional service and that repairs are completed efficiently and effectively.

Key Responsibilities:
  • Supervise and coordinate the activities of body shop technicians, ensuring that work is completed to the highest standards.
  • Monitor repair progress and notify customers of any unexpected costs or repairs that may be needed.
  • Direct and coordinate activities concerned with scheduling and performance of body shop duties.
  • Responsible for interviewing, hiring, and training employees.
  • Plan, assign, and direct body shop technicians on work needed to be done.
  • Meet with body shop technicians and review their performance, rewarding and disciplining employees as necessary.
  • Addressing complaints and resolving problems in a timely manner.
  • Play a key role in the marketing of the department and services offered.
  • Tracks key performance reports and makes adjustments accordingly.

Requirements:

The ideal candidate will have excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment. A strong understanding of automotive repair and a passion for delivering exceptional customer service are essential for success in this role.



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