Body Shop Operations Manager

3 weeks ago


Ankeny, Iowa, United States Midwest Peterbilt Group Full time
Body Shop Manager Job Description

The Body Shop Manager plays a vital role in the success of the Midwest Peterbilt Group. This position is responsible for overseeing the body shop operations, ensuring that customers receive exceptional service and that repairs are completed efficiently and effectively.

Key Responsibilities:
  • Direct and coordinate the activities of body shop technicians, ensuring that work is completed to the highest standards.
  • Monitor repair progress, notify customers of any unexpected costs or repairs, and ensure that customers understand and approve additional repairs.
  • Supervise and train employees, promoting a culture of excellence and customer satisfaction.
  • Plan, assign, and direct work for body shop technicians, ensuring that tasks are completed on time and to the required standard.
  • Meet with technicians to review their performance, providing feedback and coaching to improve their skills and productivity.
  • Address customer complaints and resolve issues in a timely and professional manner.
  • Contribute to the marketing of the body shop and its services, promoting the department's capabilities and expertise.
  • Track key performance indicators and make adjustments as necessary to improve efficiency and customer satisfaction.

The Body Shop Manager must possess excellent leadership and communication skills, with the ability to motivate and inspire a team to deliver exceptional results. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



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