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Storage Customer Service Representative

1 month ago

Spring Valley, California, United States U-Haul Full time
Storage Customer Service Representative

U-Haul is seeking a friendly and motivated individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:
  • Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
  • Answer phone inquiries from active and prospective customers, providing excellent communication skills and a positive experience.
  • Show storage units, explain rental agreements, and prepare contracts to ensure a smooth customer experience.
  • Perform general routine property cleanup and minor repair work to maintain a safe and clean environment.
  • Ensure all vacant storage units are clean, dry, secure, and available for new customers.
  • Participate in ongoing continuous U-Haul education through U-Haul University to stay up-to-date on the latest procedures and best practices.
Requirements:
  • Driver's license and a clean driving record.
  • Excellent communication skills and the ability to work effectively with customers and colleagues.
  • Availability to work on weekends and holidays.
Benefits:
  • Career stability and opportunities for advancement.
  • U-Haul offers a range of benefits, including health insurance, prescription plans, paid holidays, vacation, and sick days, if eligible.
  • Life insurance, MetLaw Legal program, MetLife auto and home insurance, and more.

U-Haul is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of health and wellness and strive to provide a safe and inclusive work environment for all employees.