Customer Service Representative
3 weeks ago
Job Summary:
The Customer Service Representative will be responsible for providing exceptional customer service and support to clients in a fast-paced branch environment. This role will involve assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions.
Key Responsibilities:
- Provide high-quality customer service and support to clients
- Assist with the execution of branch activities, including processing transactions and delivering client-facing services
- Identify referral opportunities for new products and services based on client needs
- Educate clients on digital and self-service opportunities offered by Citigroup
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
- Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
Requirements:
- Previous relevant experience preferred
- Demonstrated sales and customer service experience
- Money handling experience
- Effective problem-solving and communication skills
- Ability to work well in a team-oriented environment
Education:
High School diploma or equivalent
Citi offers competitive employee benefits, including:
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
Additional Information:
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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