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Automotive Service Operations Manager
2 months ago
About Hyundai Medford: We are dedicated to providing an unparalleled automotive experience, focusing on exceptional service and customer satisfaction. Our commitment to quality drives us to seek a skilled Service Manager to enhance our service department's performance.
Position Summary: The Service Manager will be responsible for the overall management of the service department, ensuring operational excellence and superior customer service. This role involves leading a proficient team of technicians and service advisors, managing service processes, and collaborating with customers to meet their needs.
Core Responsibilities:
- Team Leadership: Inspire, guide, and cultivate a team of service advisors and technicians to meet departmental objectives and provide exceptional service.
- Customer Engagement: Foster strong customer relationships by addressing inquiries, resolving issues, and ensuring a high level of satisfaction.
- Operational Oversight: Manage daily operations of the service department, including scheduling, workflow optimization, and inventory management.
- Performance Analysis: Evaluate key performance indicators (KPIs) to promote continuous enhancement in service quality, efficiency, and profitability.
- Staff Development: Offer ongoing training and resources to staff to improve their skills and knowledge base.
- Regulatory Compliance: Ensure compliance with safety regulations, manufacturer standards, and dealership policies.
- Budget Management: Oversee departmental financials, including labor and parts expenditures, to meet financial objectives.
Required Qualifications:
- Experience: A minimum of 3-5 years in a service management capacity, ideally within an automotive dealership environment.
- Leadership Ability: Demonstrated capability to lead and motivate a team, with strong interpersonal and communication skills.
- Customer-Centric Approach: A solid commitment to providing outstanding customer service and effectively resolving issues.
- Organizational Skills: Exceptional organizational and multitasking skills, with a strong attention to detail.
- Technical Proficiency: Comprehensive understanding of automotive repair processes and diagnostic techniques.
- Educational Background: High school diploma or equivalent; additional certifications in automotive or business management are advantageous.
- Computer Literacy: Proficient in service management software and standard office applications.
Employee Benefits:
- Paid time off (PTO) for vacations, personal time, and sick leave.
- 401K retirement savings plan with matching contributions.
- Employee discounts on vehicle purchases, servicing, and parts.
- Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
- Life insurance coverage.
- Access to DailyPay services.
- Employee assistance programs.
Hyundai Medford is committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all employees.