Customer Service and Insurance Expertise
3 weeks ago
This exciting opportunity allows you to leverage your exceptional communication and problem-solving skills to deliver top-notch customer experiences in the insurance industry.
- About the Role:
- You will be responsible for providing world-class customer service to existing clients, responding to inquiries and resolving issues efficiently.
- Collaborate with producers to onboard new clients, gather information, research options, and negotiate with carriers.
- Manage customer relationships through proactive communication, record-keeping, and issue resolution.
- Mentor and train junior staff to ensure seamless handovers and knowledge transfer.
- Analyze and resolve complex customer complaints, escalating issues when necessary.
- Your Qualifications:
- Holding a Missouri insurance license and at least two years' experience in insurance.
- Exceptional customer service, communication, and interpersonal skills.
- Strong analytical, problem-solving, and conflict resolution abilities.
- Ability to work independently, prioritize tasks, and meet deadlines.
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