Customer Service and Insurance Expertise

3 weeks ago


Ballwin, Missouri, United States Combined Agents of America Full time
**Customer Service and Insurance Expert Role**

This exciting opportunity allows you to leverage your exceptional communication and problem-solving skills to deliver top-notch customer experiences in the insurance industry.

  • About the Role:
  • You will be responsible for providing world-class customer service to existing clients, responding to inquiries and resolving issues efficiently.
  • Collaborate with producers to onboard new clients, gather information, research options, and negotiate with carriers.
  • Manage customer relationships through proactive communication, record-keeping, and issue resolution.
  • Mentor and train junior staff to ensure seamless handovers and knowledge transfer.
  • Analyze and resolve complex customer complaints, escalating issues when necessary.
  • Your Qualifications:
  • Holding a Missouri insurance license and at least two years' experience in insurance.
  • Exceptional customer service, communication, and interpersonal skills.
  • Strong analytical, problem-solving, and conflict resolution abilities.
  • Ability to work independently, prioritize tasks, and meet deadlines.


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