Security and Fraud Prevention Specialist
4 weeks ago
Interactive Brokers is seeking a motivated and analytical Client Operations - Security and Fraud Prevention Analyst to join our team. As a key member of our security and fraud prevention team, you will be responsible for proactive handling of client exceptional inquiries, handling escalations of client inquiries pertaining to IBKR's security system, and problem management with focus on security protocols and practices.
Responsibilities- Client Inquiries: Proactively handle client exceptional inquiries via call backs and verbal/video client verification.
- Security System Escalations: Handle escalations of client inquiries pertaining to IBKR's security system via tickets.
- Problem Management: Focus on security protocols and practices, and handle escalations of suspicious client activity or behavior to Senior SFP Analysts.
- Fraud Cases and Trends: Proactively track fraud cases and trends realized.
- Training and Awareness: Create on-the-job training and fraud awareness material.
- 2+ years' experience in an information security or fraud prevention role.
- BSc in STEM areas (Science, Technology, Engineering and Mathematics) and Information Security.
- Proficient in Windows and/or macOS computer systems and basic office applications.
- Maintain up-to-date knowledge of the security industry as it relates to IBKR, including social engineering, fraud schemes, mobile security, and information security.
- Languages: Fluency in English. Any additional language is a plus.
- Analytical approach to problem solving.
- Organized, practical, good attention to detail.
- Excellent communication (spoken and written) and interpersonal skills.
- Ability to engage and maintain a conversation with clients.
- Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist.
- Ability to learn and adapt to new information and technology platforms.
- Navigating multiple computer applications while interacting with clients.
- Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
- Competitive salary, annual performance-based bonus and stock grant.
- Retirement plan 401(k) with a competitive company match.
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP).
- Paid time off and a generous parental leave policy.
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack.
- Corporate events, including team outings, dinners, volunteer activities and company sports teams.
- Education reimbursement and learning opportunities.
- Modern offices with multi-monitor setups.
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years.
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